The experience of attending court can be a distressing and confusing one. We believe that court users should understand the court process clearly and feel treated fairly by court staff. From small, individual adjustments and physical changes to the environment to systematic changes at an agency level, we know that we can improve people’s perceptions of how fairly they were treated at court. This concept known as procedural fairness.
This toolkit has been developed to support court practitioners seeking guidance on how to improve court users’ perceptions of the fairness of court processes and interactions. It has been created for every professional working in the court environment, providing a brief overview of the evidence and helping them to recognise and build on their current good practice to embed procedural fairness in their court.