Highbury community advice – client privacy notice

This privacy notice is intended for clients of Centre for Justice Innovation’s Highbury Community Advice service. It explains who we are, how we use your personal data and your data rights.

About the Centre for Justice Innovation

The Highbury Community Advice service is part of the Centre for Justice Innovation. We are an independent charity which seeks to build a justice system which everyone believes is fair and effective.

We believe that the justice system should be focused on solving the issues that drive crime and social harm; that it should be fair in how it treats people; that it should be proportionate in the things it does; and that those on the front line should be given the freedom and support to come up with innovative solutions to the problems their communities face.

Our charity number is 1151939 and our company number is 08274430. Our address is;

The Centre for Justice Innovation

Unit 321

Edinburgh House

170 Kennington Lane

London

SE11 5DP.

You can contact us via email at info@justiceinnovation.org. 

 

Why do we use your personal data?

Community Advice delivers advice and support in a confidential setting. In order to provide the service, we need to collect some personal data from you which will support the work we do with your case.

We will normally only use your data on the basis that we have your consent to do so. You have the right to withdraw that consent at any time.

 

What personal data do we use about you?

We will hold data about you that you provide or that records the work that we’ve done on your behalf. Data that we hold on you will include:

  • Your name, address, date of birth and other identifying information
  • Demographic information such as your ethnicity, gender, disabilities and sexual orientation
  • Information about your personal circumstances which might include data about health conditions.
  • Information about your current or previous criminal justice system involvement which may include details of criminal convictions
  • Information about times we’ve met with you and work we’ve undertaken on your behalf.

We will use this information to provide you with the best possible support and to help improve the service. 

 

How do we keep your data safe?

Your personal data will be stored on our Salesforce client record system. Access to the system is limited to staff members and volunteers who are responsible for supporting community advice clients. All staff members have been specific guidance and training on data protection and respecting your privacy.

 

When might we share your data?

With your consent, we might discuss and share your personal data with other organisations for the purposes of providing you with support.

We may also use your information for research purposes to help us improve the service or the criminal justice system, or we might pass your information to researchers to do so on our behalf. We will only use your information for these purposes after ensuring that the research can make a real difference and that researchers will respect your privacy. 

The only times that we will share your data without consent is where it is necessary in order to fulfil Community Advice’s duty of care to the person or because there is an overriding public interest. Examples of when this might happen include:

  • If we are concerned that you might commit a serious act of self-harm
  • If we are concerned that a child or children are at risk of harm
  • If we are concerned that another person is at risk of harm
  • If we are concerned that a serious offence might be committed

In these cases we would process data on the lawful basis of a legitimate interest. 

 

How do we keep your data safe?

Your personal data will be stored on our Salesforce client record system. Access to the system is limited to staff members and volunteers who are responsible for supporting community advice clients. All staff members have been specific guidance and training on data protection and respecting your privacy.

We will delete your personal data five years after the last time you use the service. 

 

What are your rights?

As a data subject, you have a number of relevant rights around the personal data we may be process about you. These include:

  • The right to see the personal data we hold on you (via a subject access request)
  • The right to withdraw consent for our use of your personal data
  • The right to object to the way we are planning to use, or have used your personal data processing
  • The right to make a complaint about our use of your personal data

 

To exercise these right, or to find out more about our use of personal data, please email info@justiceinnovation.org