25 November 2014
Originally published in The Times
Judges need to speak in plain English and use eye contact to make courts more user-friendly, a report due out today says. People coming to court can be fearful and not know what to expect, the Centre for Justice Innovation report says. A few practical steps could make the process seem fairer, including sending texts about court appearances.
It cites the family drug and alcohol court in London, where closer interaction between judges and families has meant that parents understand decisions — keeping appeals to a minimum.